Troubleshooting Graphics, Hardware and Part Files

This page summarizes GO2cam FAQs about graphics, performance, installation, hardware, and part files. Each table gives the issue, likely cause, direct action, and source link.

Graphic and display issues

Issue	Cause	Fix	Source
Text is hidden in machining dialogs	GO2cam is using integrated graphics instead of the dedicated GPU.	Set GO2cam to use the high-performance NVIDIA processor. In Windows: Settings → System → Display → Graphics Settings → Browse, select the GO2cam executable, choose High performance, then save.	Graphic User Interface - Configurations FAQ
Circles or cylinders look faceted	The display precision is too low.	Increase Tracing Precision from the bottom-right of GO2cam, or go to Tools → Options → Entities.	Graphic User Interface - Configurations FAQ
Holes look hexagonal in simulation	Solid or tool simulation tolerance is too coarse.	Set both Precision and Tool Precision to a finer value, for example 0.01 mm. Use higher values only when faster simulation is more important than visual accuracy.	Graphic User Interface - Configurations FAQ

Performance and GPU stability

Issue	Cause	Fix	Source
GO2cam is slower than before	The user configuration folder may contain corrupted or outdated settings.	Run `DelUserConfig.exe` from the GO2cam installation folder, or from Start → All Apps → GO2camV612 → DelUserConfig. If the issue continues, contact your reseller.	Graphic User Interface - Configurations FAQ
Frequent crashes with an NVIDIA card	NVIDIA 3D settings may conflict with GO2cam.	Open NVIDIA Control Panel → Manage 3D settings. If available, select Workstation App - Dynamic Streaming. Otherwise set Threaded optimization to Off.	Graphic User Interface - Configurations FAQ
Simulation crashes with NVIDIA RTX A2000	A driver update from around March or April 2025 may cause instability.	Install an earlier NVIDIA driver, such as a January or February 2025 release, from the NVIDIA driver download page.	Fix for GO2cam 2026

Installation and hardware issues

Issue	Cause	Fix	Source
GO2cam no longer runs after a revision update	A partial update may be missing redistributable files.	Download and reinstall the full GO2cam V6.12.208 package from Web Portal → Software → Download Center.	Installation - Hardware FAQ
5 Axis General Operation shows an error	The 5X Expert protection file is missing.	Place `mwSupport.lic` in `C:\Program Files\GO2cam_Intl\GO2camV612`. For V6.11 and earlier, the file was named `mwSupport.dll`.	Download mwSupport.lic Installation - Hardware FAQ
GO2cam opens then closes immediately	Some older computers cannot read a DLL installed with GO2cam.	Update to GO2cam 6.11.205 or later. Do not reinstall repeatedly.	Installation - Hardware FAQ
A legacy `.PCE` file cannot be opened	The file may come from GOelan V4.xx or older.	Open it in GO2cam V6.09 or earlier, then save it again as a newer readable `.PCE` file.	Installation - Hardware FAQ

Part files and network or cloud storage

Issue	Cause	Fix	Source
My part is corrupted, or some elements are missing.	If the PCE file is opened or saved directly on a network drive or in a cloud archive, a connection interruption during saving may corrupt the file.	Copy or download the PCE file to a local folder outside any cloud-synchronized folder before opening it in GO2cam. Save locally, then copy the completed file to the network or cloud archive. Keep the local original until the transfer has completed successfully and has been checked. If the file is already corrupted, use an intact backup; copying it locally does not repair existing corruption.	Save — network and cloud storage guidance