FAQ - Installation - Hardware

Solution

This error occurs because the protection file for 5X Expert is missing: this file is called mwSupport.lic and it should be located in C:\Program Files\GO2cam_Intl\GO2camV612.

Download it from here: mwSupport.lic and install it in GO2camV612 folder.

Note that in versions GO2cam V6.11 and before, the file was called mwSupport.dll.

Issue

The installation went well, but when I run the software, it starts opening and suddenly shuts down! What happens and how to fix it?

Solution

This bug happens only on old computers that are not able to read a *.dll file implemented during GO2cam installation. This is a rare situation. We fixed the issue from version 6.11.205.

Do not re-install the software, it will not give a better result, simply update to 6.11.205 or above.

Issue

The installation went well, but when I run the software, it starts opening and suddenly shuts down! What happens and how to fix it?

Solution

This bug happens only on old computers that are not able to read a *.dll file implemented during GO2cam installation. This is a rare situation. We fixed the issue from version 6.11.205.

Do not re-install the software, it will not give a better result, simply update to 6.11.205 or above.

Issue

I have an error message when I open a *.PCE file, why ?

Solution

This *.PCE file is dating from version GOelan V4.xx and older. Those files can not be read anymore! (For your information, the last version GOelan V4.7 dates from 2002!)

To recover those Version 4 *.PCE files, open them in GO2cam V6.09 or previous version and save them into readable *.PCE files.

Issue

When I copy my files for Preferences (*.OPG) and Options (*.OPT) to GO2cam V6.10, it does not work, why?

Solution

The users files *.OPG and *.OPT are not compatible with GO2cam V6.10!

A new mechanism for preferences and options is in place, with one unique type of file (*.ini).

You have to re-define and save your preferences in the dialogue ‘Software Configuration’.